Home » FAQ

Frequently Asked Questions

What Payment Methods Do You Currently Accept?
We currently accept payment via Credit/Debit Card and PayPal.
When Do You Ship The Items?
We ship the items within 3-5 working days after receiving payment.
Are There Any Additional Fees Involved In Shipping?
In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
Will I Have A Track Number?
Australia post Parcel tracking to destinations outside Australia is not possible with the Standard Parcel Post service. But you can have tracking if you will choose Express Parcel Post service.
How Long Is The Delivery Time?
Arrival time depends of your location. Standart Parcel Post - Usually shipping takes 2-4 weeks. For China, Russia, Brazil, USA, India about 3-6 weeks. We can’t guarantee exact time of delivery. Express Parcel Post in Australia takes 1-3 days, Other countries 4-6 days.
How Much Will The Shipping Cost?
We have two shipping methods including standard shipping and express shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
How Can I Check My Order Status?
If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.
What Kind Of Warranty Or Guarantee Do You Offer On Your Products?
We sell products that we believe to be of high quality and reliability. Before shipping each headpieces to our customers, we conduct detailed check of the items to ensure the high quality.
Why LUXURY TIARAS Shop Does Not Accept Returns And Exchanges?
Because in the Bridal Industry, due to the delicate nature of Handmade wedding accessories a final sale, no refund, cancellation, or exchange policy is necessary. All subtleties with the shipment of an item will be observed for my part, I guarantee a careful packaging of wedding ornaments to avoid any damage during the transportation process.
How Is LUXURY TIARAS Shop Different From Other Online Bridal Stores?
In our store you will find wedding jewelry, crowns, tiaras, and a variety of high quality accessories made from Swarovski crystals, Rhinestones crystals, artificial pearls, bright crystal beads, precious Venetian guipure and lace, gold leaf coating and the silver coating ...We also work directly with manufacturers who create and design wedding jewelry, bright tiaras,crowns and others different crystal headpieces according to our sketches and designs.